Shipping Policy

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in USA by USPS.

 

SHIPPING TIME

Due to high demand and the on going pandemic, please allow 7-14 days for shipping. We are working hard to get your order out as soon as possible.

 

LOST/MISSING PACKAGES

Galorase is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

 

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

 

For international orders, the max delivery time is 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays