What currency are the prices I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. We ship to all locations within the United States. Orders are typically processed and shipped within 1-5 business days. Please allow 4-9 business days for shipping due to high demand and popularity of the product.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 5 business please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You must cancel your order before it ships. There will be a restocking fee of 3.9% + $0.31 USD and if outside the USA the restocking fee is 5.4% $0.31 USD. If the item is already sent please use our easy return system to get a refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
We ship to all locations within the United States. Orders are typically processed and shipped within 1-5 business days. Please allow 4-9 business days for shipping due to high demand and popularity of the product.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.